Privacy Policy
This Privacy Notice describes how MERICS collects and processes Personal Information when it provides transactional and advisory services (such as insurance broking, risk advisory, claims management, and other forms of insurance brokerage services) ("Services") to our clients.
Personal Information
"Personal Information" is any information that identifies you as an individual or relates to an identifiable individual. We may collect your Personal Information in the following ways:
- You may provide us your Personal Information directly if you are our client or if you are involved in a claim that we are handling for a client.
- We may collect your Personal Information from publicly available sources such as information available on social media platforms, information about your registered property or assets and information about claims and convictions on public records.
How We Use Your Personal Information
We use your Personal Information:
- to provide the Services and fulfil our contractual obligations to our client;
- to conduct data analysis;
- for fraud monitoring and prevention;
- to help develop new services and to enhance, improve or modify our Services;
- to operate and expand our business activities;
- to carry out background checks and conduct due diligence in accordance with the applicable laws and regulations governing our business activities;
- to perform administrative activities in connection with our Services;
- to exercise, defend or protect our legal rights or the rights of our clients or third parties; and
- to comply with legal and regulatory obligations and to cooperate with regulatory bodies.
Disclosure of Your Personal Information
We share your Personal Information with third parties under the following circumstances:
- to our intermediaries, advisers and business partners for the purposes of fulfilling our contractual obligations to clients, for example to deliver our Services and to arrange insurance products for clients;
- if we are obliged to disclose your Personal Information under applicable law or regulation, which may include laws outside your country of residence; and
- to the acquiring or successor entity along with its affiliates and subsidiaries.
Security and Retention
MERICS maintains appropriate technical and organizational security measures to protect the security of your data against loss, misuse, unauthorized access, disclosure or alteration. These measures are aimed at ensuring the ongoing integrity and confidentiality of Personal Information. We evaluate these measures on a regular basis to ensure the security of the processing.
We will retain your Personal Information for as long as is necessary for the provision of Services to our clients. When we no longer need your Personal Information in connection with the Services, we will then retain your Personal Information for a period of time that reasonably allows us to comply with our regulatory obligations and to commence or defend legal claims. We may retain aggregated or anonymised data (which is not treated as Personal Information under this privacy notice) for longer.
Your Rights
You have the following rights regarding your Personal Information:
- Right to rectify and complete Personal Information
- Right to erasure (right to be forgotten)
- Right to restriction of processing
- Right to data portability
- Right to object
- Right to object to how we use your Personal Information for direct marketing purposes
- Right to withdraw consent
- Right to obtain a copy of Personal Information safeguards for transfers outside your jurisdiction
- Right to lodge a complaint with the local supervisory authority
Contact & Comments
If you have any questions or comments regarding this Privacy Policy or would like to exercise your rights as a data subject, please contact us via Contact Us or by sending an email to policy@merics.com.